March 2019 Edition

FIBA Advantage

Chairman's Foreword

By Adam Tyler, executive chairman - FIBA

Facilitating an introduction of a customer to a lender is at the top of the job description of a broker, but it is far more than that. I have spent 14 years looking after brokers helping them to run their businesses successfully by providing them with the opportunity to use a support service if they need it. Being a broker, particularly where you are the only person in the business, can be a lonely occupation so having the facility to hear and share experiences with your peers is important.


Sound processes make for all round good business sense – whether regulated or not.

By Steven Howard, Head of Mortgage and Lending Intermediaries Compliance Services - The SimplyBiz Group.

Eighteen months ago the Financial Conduct Authority (FCA) issued one of its “Dear CEO” letters in connection with consumer credit firm’s complaint handling procedures. 


View previous editions of Advantage