By Adam Tyler, executive chairman - FIBA
Facilitating an introduction of a customer to a lender is at the top of the job description of a broker, but it is far more than that. I have spent 14 years looking after brokers helping them to run their businesses successfully by providing them with the opportunity to use a support service if they need it. Being a broker, particularly where you are the only person in the business, can be a lonely occupation so having the facility to hear and share experiences with your peers is important.
By Steven Howard, Head of Mortgage and Lending Intermediaries Compliance Services - The SimplyBiz Group.
Eighteen months ago the Financial Conduct Authority (FCA) issued one of its “Dear CEO” letters in connection with consumer credit firm’s complaint handling procedures.